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- Q: Appointments | How do I schedule an appointment?
To request an appointment, give our office a call or you can request an appointment online by clicking here.
- Q: Appointments | How long do I have to come for therapy?
After your initial evaluation, your therapist will recommend a personalized treatment plan including an estimated length of care. The recommended number of treatments can range from several visits to several months depending on the severity of your injury and the level of function you seek to attain.
- Q: Billing | Can I pay my bill online?
Yes! Pay your bill online by clicking here.
- Q: Billing | Can I pay my bill online?
Yes! Pay your bill online by clicking here.
- Q: Billing | How can I request medical records?
If you are a patient, please access your medical records using your Patient Portal. Medical requestors, please use the Record Request Portal.
- Q: Billing | How can I request medical records?
To request medical records, you must complete a Request for Medical Records form. To obtain a copy of our medical records forms click here.
- Q: Billing | I received a bill and have questions. Who do I call?
Please call the phone number listed on your statement if you have any questions about your bill.
- Q: Billing | I received a bill and have questions. Who do I call?
Please call the phone number listed on your statement if you have any questions about your bill.
- Q: Billing | What is an Explanation of Benefits (EOB)?
After your charges are generated in our billing system, our Central Business Office will submit your rendered services to the insurance carrier information you provide to us. As a result you will receive an “Explanation of Benefits” (EOB) statement from your insurance company. An “Explanation of Benefits” is not a bill. It is a statement from your insurance carrier informing you of the charges submitted on your behalf and how the charges were processed.
- Q: Billing | What is an Explanation of Benefits (EOB)?
After your charges are generated in our billing system, our Central Business Office will submit your rendered services to the insurance carrier information you provide to us. As a result you will receive an “Explanation of Benefits” (EOB) statement from your insurance company. An “Explanation of Benefits” is not a bill. It is a statement from your insurance carrier informing you of the charges submitted on your behalf and how the charges were processed.
- Q: Does Direct Access to my physical therapist cost more?
No, there is no additional cost for direct access patients.
- Q: How does direct access help me?
The previous therapy referral mandate caused delays for people benefitting from physical therapy treatment. Those delays often resulted in higher healthcare costs, lower functional outcomes, and frustration to patients who wanted to get in for physical therapy treatments sooner. By eliminating the referral mandate, patients can start treatment faster.
- Q: What should I expect during my initial evaluation as a direct access patient?
During the initial visit, your therapist will thoroughly evaluate your condition and develop a treatment plan. This may include exercises, manual therapy, and other techniques to help manage your symptoms and improve your function.
- Q: What’s the difference between direct access to physical therapy and referral-based physical therapy?
Direct access to physical therapy means that a patient can receive physical therapy treatment without a referral from a physician, while referral-based physical therapy requires a referral from a physician before treatment can begin.
- Q: Why is direct access beneficial?
There’s no denying that healthcare is expensive. When you can directly seek the services of a physical therapist, it can help save healthcare dollars by reducing doctor visits and potentially eliminating certain medications, surgeries, and imaging tests like X-Rays, MRIs, and CT scans. If further testing is needed, our physical therapists will refer you to the right healthcare professionals.
- Q: Will direct access to physical therapy be covered if I’m on Medicare?
Medicare patients who visit one of our facilities without a referral can be seen for an initial evaluation. If our physical therapist determines that physical therapy is a suitable solution for you, the treatment plan will be sent to your healthcare provider for a signature. After receiving a signed plan of care, physical therapy can continue.
- Q: Will insurance cover therapy if I’m not referred?
In most cases, yes. However, it depends on your insurance policy. It’s best to check with your insurance provider to determine if physical therapy treatment is covered under your plan. If you have any questions, our patient coordinators are happy to help you.
- Q: Will my physical therapist still communicate with my primary care physician if I’m a direct access patient?
Yes, as part of your healthcare team, we want to keep an open line of communication.
- Q: First Visit | How should I dress for my therapy sessions?
We want you to be comfortable during your visits. You are welcome to come in your street clothes or change into something comfortable when you get here. If we are evaluating your knee or shoulder for the first time you may choose to bring a T-shirt or shorts, but it is not required. We do suggest comfortable shoes with non-skid bottoms for your comfort and safety.
- Q: First Visit | How should I plan and what do I need to bring for my first visit?
For your first appointment, please plan to arrive 10-15 minutes before your scheduled time. We are a health care office so of course, there will be some paperwork and forms to sign.
Parents/guardians: for patients under the age of 18, please come with your child or make arrangements to sign paperwork before your child’s first appointment.
Things to bring: Insurance card(s), State ID, a list of medications you are currently taking and if your doctor ordered therapy, please bring in your referral or prescription.
- Q: Insurance | Do you accept Workers Compensation?
Yes! Each of our locations specialize in treating patients with work-related injuries and we are able to see any patient with an approved workers compensation claim. Our office will assist with contacting your workers compensation carrier to ensure that your claim is open and billable.
- Q: Insurance | Why do I have to pay a copay every visit?
A copay is a set amount of money an insurance company requires the insured to pay based on the policy conditions.
- Q: Patient Portal | How do I access the patient portal?
Click here to access our patient portal.
- Q: Patient Portal | How do I access the patient portal?
Click here to access our patient portal.
- Q: Patient Portal | What is the patient portal?
Our patient portal allows our patients to complete necessary paperwork, pay statements, view visit information and communicate with your therapist. Prior to your initial evaluation, you will receive login information via the email we have on file for you.
- Q: Patient Portal | What is the patient portal?
Our patient portal allows you to complete necessary paperwork, pay statements, view visit information, and communicate with our team. Prior to your child’s initial evaluation, you will receive login information via the email we have on file for you.
- Q: Referral | Can I use a prescription from another physical therapy clinic or come to your clinic if the doctor has recommended another facility?
Yes, by state and federal law it is your choice as the patient to choose where you receive treatment for physical and occupational therapy. Simply bring your therapy prescription to us or give us a call, and we can schedule your appointment.
- Q: Referral | Do I need a doctor’s prescription before going to physical therapy?
No prescription for physical therapy, no problem! The ability to visit a physical therapist without a prescription or referral is called Direct Access. Click here to read more about Direct Access and find out the rules in your state.
